What personal data we collect and why

On May 25, 2018, the new EU General Data Protection Regulation (GDPR) entered into force. In short, it is an EU regulation that aims to strengthen the protection of individuals when processing personal data.



GDPR

When it came into force, it replaced the 1995 Data Protection Directive, as well as the then existing national regulations of all Member States. In Sweden's case, it was the PUL, the Personal Data Act.

The GDPR also imposes new requirements on all companies, authorities and organizations that collect and handle personal data. Simply put, the GDPR clarifies the regulatory framework for the protection of personal data and clarifies the responsibility for data that is processed and stored. It is important that those who store or otherwise process personal data familiarize themselves with the basics of the GDPR.


Here you will find information about GDPR and what it means:

Swedish Authority for Privacy Protection's

Official GDPR

European Commission


Considerations when processing personal data in our services

To start with, look at this page on what personal data actually is. As mentioned earlier, if you know that you are processing personal data in one way or another, there is much to consider.


Some concrete tips we can give regarding the processing of personal data related to our services are:

  • Do not process personal data that you do not need (regardless of consent or otherwise) and, if possible, refrain from processing extra sensitive data altogether.
  • Make sure that the information you process and collect is done on a legal basis.
  • Make sure you know your obligations as a data controller.
  • Use encrypted protocols for your web, email and file transfers, for example.
  • Keep your applications where data is processed secure, constantly updated and limit access to this data as much as possible.


Important documents for you as a customer

We also have the following documents that apply to you as a customer of Linserv AB, Linserv Consulting or WiigData in relation to GDPR.

  • General conditions
  • ​General conditions for IT operational services and communication services
  • Data protection policy
  • Data processing agreements
  • Processing of personal data (Annex 1 to the data processing agreement)


Linserv som personuppgiftsansvarig

We act as a data controller for you as a customer and for the information you provide when registering for our services. This means that we assume the responsibilities that apply under the GDPR for data controllers when it comes to processing your personal data. Our customers, in turn, may be data controllers for information they collect and store in our services, and our role will be that of data processor to our customers. In the "Data Protection Policy" document, you will find all the information that applies to you registered with us.


Linserv som personuppgiftsbiträde

For those of you who in turn store personal data in our services, we act as a data processor. This is something that is especially important for you as a customer to keep track of (you can read more about this here) and you as a data controller need to ensure that you have an agreement (processor agreement). This is something that we have developed together with our legal partners and is a data processing agreement that applies to all customers. It, together with Annex 1 ("Handling of personal data"), our general terms and conditions and our data protection policy, is the collective information you use when you consider us as a data processor.


Unfortunately, we do not have the opportunity to make adjustments to the assistance agreement we offer, nor to sign physically for you as a customer in our web hosting or cloud service - but therefore offer the digital standard agreement available at the link above. You who buy, for example, consulting or server services or similar via contact with the sales team or account manager may be able to do so at no extra cost and we then refer to your sales contact with us.


Trained and aware staff

​We have undergone internal training for all our staff in all departments and do it regularly once a year. We also have supplier/system support to keep us updated and work actively to follow the directives and also try to make this easier for our customers.


Other 

Other important information about how we work with the GDPR, both as a processor and a controller, can be found in our data protection policy and our appendix to the data processing agreement, which describes how we process personal data as a processor. Unfortunately, we are not able to answer questions about GDPR beyond what specifically applies to our services. For other questions, we refer to https://www.datainspektionen.se which has information and guides for working with the GDPR.


Cookies

This cookie policy (together with the documents referred to in it, the "Cookie Policy") informs how we use certain data collected through our website and mobile applications (the "Platform").

This website is operated by Linserv Holding (Vendevägen 85A, 182 91, Danderyd, Sweden) with Swedish organization number 559087-4474.

In addition, you should review the Platform's privacy policy and terms of use.


​Our Cookie Policy

We and our third-party providers may use a variety of technologies that automatically (or passively) collect certain information when you visit or interact with the platform ("cookies"), which may be downloaded to your computer or device and may set or change settings on your computer or device. This information may include the browser you use, the URL that referred you to the platform, the areas within the platform that you visit and your activities there, and the time of day, among other things. A cookie is a data file placed on a computer or device when it is used to visit the platform. A flash cookie (or local shared object) is a data file that is placed on your computer or device via the Adobe flash plugin that may be built-in or downloaded by you to your computer or device.


Cookies can be used for a range of purposes, including, but not limited to:

  • Strictly necessary cookies
  • System administration
  • Preventing fraudulent activities
  • Improving security
  • Performance-related cookies
  • To improve the platform and offer a better and more personalized service
  • Conduct research and diagnostics to improve our content, products and services
  • To speed up searches
  • To estimate the size of our audience and usage patterns
  • ​Functional cookies
  • Understanding your referral pages
  • Remembering you and tracking your visits and activities on the platform
  • To recognize you when you return to the platform or are online
  • To store information about preferences and in this way allow us to customize the platform according to individual interests
  • To remember your contact form data to prevent you from having to enter the same data again
  • Demographic and contextual cookies


Deliver personalized content based on the context of the information on our platform and the known demographics of our visitors, including your geographical location.


By using this platform, we seek your consent to use these various cookies. If you choose to disable cookies or Flash cookies on your computer or device, some features of the platform may not work properly. Regular cookies can usually be disabled or removed by tools available as part of most commercial web browsers, and in some but not all cases they can be blocked in the future by selecting certain settings. Each browser you use must be set up separately, and different browsers offer different features and options in this regard. Moreover, these tools may not be effective when it comes to Flash cookies. For information on how to disable Flash cookies, go to the Adobe website. www.adobe.com.


​Please note that third parties may also use cookies over which we have no control. You should check their websites to confirm how your information is collected and used.


Version 1.0. Comes into effect: 1 January 2021